Privacy

A note from Elle 20.10.18 (this bit’s not part of the privacy notice!):

Welcome to Elle Turner Creative and thank you for visiting my site. If you’ve come here direct from the Cookie banner because you would like more information, including how to manage or block Cookies, here’s quicker access to the link http://www.allaboutcookies.org.

My primary priority is to run my business ethically and transparently so that you have the best experience with Elle Turner Creative. My customers mean as much to me as my friends. If there’s anything you want to know about my use of your information (or anything else really), please just ask and I’ll do my best to help.

Much love,

Elle :)

 

PRIVACY NOTICE – Last updated 4 March 2020

 

This Privacy Notice describes how your personal information is collected, used, and shared when you visit or make a purchase from elleturnercreative.com (the “Site”).

 

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. The Site is powered by Shopify. You can find Shopify’s Cookie Policy here.  (https://www.shopify.com/legal/cookies)

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address and related details supplied, payment information (including credit card numbers, third-party payment gateway information eg Paypal), email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Notice, we are talking both about Device Information and Order Information.

Certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, you should read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Notice or our website’s Terms of Service (www.elleturnercreative.com/pages/terms-of-service).

LINKS

- When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

- Third party cookies are installed when you use the social share buttons. The way these sites collect and use information is governed by their own privacy policies, not this one.

- If you book 1:1 Personal Success Coaching with Elle Turner, the link to book and purchase will take you away from this site to Acuity Scheduling (https://www.squarespace.com/privacy) and the coaching call will take place in Zoom (https://zoom.us/privacy). You will pay via the link on Elle’s Acuity page through Paypal (https://www.paypal.com/uk/webapps/mpp/ua/privacy-full) or Stripe (https://stripe.com/gb/privacy) Personal email communication before, after or between calls will be to and from elleturnercreative(at)gmail(dot)com. (https://policies.google.com/privacy)  In accessing the 1:1 coaching services, your personal data will be transferred to the relevant companies which may have their servers outside the EEA. We encourage you to read the relevant privacy statements/notices/policies.

 

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

- Communicate with you;

- Screen our orders for potential risk or fraud; and

- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use Convertkit to manage our marketing email subscriptions, although you may sign up through an integrated third-party app that is governed by its own privacy notice, available for you to read before you subscribe. When you subscribe if you indicate you are willing to receive marketing emails from us, you can unsubscribe at any time.

By giving us your details on this site you agree to relevant information being transferred to Convertkit in the United States, held and used as detailed in its Privacy Notice. However, you will only receive marketing emails from us if you choose to opt-in. You can find Convertkit’s Privacy Notice on its website – www.convertkit.com/privacy 

We may monitor interaction with our marketing emails (for example open rates, clicks etc.) to assess the effectiveness of our marketing campaigns.

If you email me at elle@elleturnercreative.com , that email is forwarded to my Gmail account. This is because Shopify doesn’t provide email hosting. Your information will therefore be transferred to Google outside the EEA. When I reply, it will be from my gmail account elleturnercreative(at)gmail(dot)com.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

 

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

We also use Google Analytics to help us understand how our customers use the Site -- this helps us understand your shopping preferences. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/.

You can find out how Google uses the information sent by your browser, including its use of Cookies, and how you can prevent analytics being used in your browser by visiting www.google.com/policies/privacy/partners.

In addition to standard Google Analytics, we use Google Analytics advertising features to help us market Elle Turner Creative. We use the demographics and interests reporting feature to help us understand better who our visitors are. You can find out more at https://support.google.com/analytics/answer/2799357  Analytics gets this information by placing cookies in your browser. https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage. We can use the segmented data to understand better what our visitors would like to see from us. You can opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

 

We use Pinterest analytics to see what is being saved to Pinterest from this site.

 

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

We may use or disclose your information to operate and manage the website and business. The information you provide us with may be shared with third parties who provide support services for Elle Turner Creative (in order for them to provide the support services). We may disclose non-personally identifiable information too, for example, but not exclusively, website usage statistics.

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service (www.elleturnercreative.com/pages/terms-of-service). We may disclose your personal information to establish, exercise or defend our legal rights or in connection with ongoing or prospective legal proceedings.

 

BEHAVIOURAL ADVERTISING

We may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you, for example by using Facebook Pixels. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:

- Facebook: https://www.facebook.com/settings/?tab=ads

- Google: https://www.google.com/settings/ads/anonymous

- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

 

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

 

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

 

Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

 

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

 

CHANGES

We may update this privacy notice from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. Changes and clarifications will take effect immediately upon their posting on the website.

 

AGE

The Site is not intended for individuals under the age of 18. By using this site, you represent that you are at least the age of majority in your place of residence.

 

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at elle@elleturnercreative.com or by mail using the details provided below:

Privacy Notice

Elle Turner Creative

5 South Charlotte Street

Edinburgh

GB

EH2 4AN

 

The Information Commisioner’s Office is the UK body for information rights. You can find out more about them, how to contact them and how to raise a concern at www.ico.org.uk